Billing
Online Bill Pay – Easy, Fast, Secure
We offer our customers the ability to pay their water bill online 24/7. Oyster Bay Water District online payments will have a convenience fee of 2.50% for credit cards and 1.95% for ACH payments. The District receives no portion of the service fees. Please be advised if your payment is returned to us for any reason, you will be charged a Returned Payment Fee of $15.00.
New and Enhanced Payment Portal
The new portal offers many new features:
- Store payment methods for future use
- Pay using any credit card or bank ACH
- Enroll in AutoPay
- Manage multiple properties
- View past bills and payments
- Multilingual
- Receive text and email updates
- And – Much More!
Getting Started with the Online Payment Portal
To get started visit the payment portal and enter the Online ID found on the right side of your bill beginning with the letters OBW. If you do not have a copy of your bill with the ID number please call the office and District personnel will be happy to assist with your registration. Enter your email address and a code will be sent to your email to confirm. Then set your password. You should now be logged in and ready to go!
To pay your bill online, click the button to visit our secure online payment portal.
New Payment Portal FAQ
(Click to expand)
- What is this new payment portal – Citizen Portal?
- Citizen Portal is an online payment portal that we have partnered with Paya, a Nuvei company, for our utility bill payments. You access your account from this website, https://oysterbaywater.payacp.com/home
- Where can I learn more about Paya?
- Simply visit www.paya.com to learn more about our new vendor!
- If I had an account with an old provider do I have to create a new account in Citizen Portal?
- Yes, the accounts do not carry over, so you will need to go through the quick and easy process of creating a new account in Citizen Portal. To do so, please visit: https://oysterbaywater.payacp.com/home
- Does it cost anything to sign up for online bill payment?
- It’s free to sign up for online bill payment, enroll in Auto Pay, Text N Pay or e-billing.
- If I was previously enrolled in Auto Pay, do I need to re-enroll in the new portal?
- Yes, the auto pay does not carry over, so you will need to enroll in Auto Pay once you create a new account in Citizen Portal (see above).
- Are there fees associated with making a payment through the Portal?
- Yes, there are processing fees that will be assessed, which are lower than our previous payment portal. Those fees are: 2.50% for credit card transactions and a flat fee of $1.95 for ACH transactions. These fees also apply to any auto-payments that are made.
- What payment methods can I use?
- You can pay your utility bills with a credit or debit card, or through a checking or savings account. We also offer Auto-Pay and Text & Pay programs that allow you to use your preferred method of payment.
- What information is available in the Portal?
- Account balance, bills and payments are available as well as the ability to enroll in Auto-Pay, e-Billing, and Text & Pay. Portal users can also see current billing address, phone number, and email address that are on file with us.
- Do I need to pay my bills from my computer?
- Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a Web browser. You then log in to your account using your e-mail address and password. No need to worry about late payments if you’re out of town when your bill is due. AND – if you enroll in Text N Pay, you can make a payment right through your cell phone!
- How do I know the payment went through?
- After you complete the transaction, you will receive a Payment Confirmation on the next screen as well as a receipt emailed or texted, your preference.
- What payment options do I have?
- We work to ensure you have a variety of payment options available at home or on the go. You can pay Online with any browser from a laptop, PC or Phone, take advantage of our Auto-Pay option or Text n Pay.
- Is my information safe?
- Absolutely. All the transactions are handled on secure servers and are fully PCI compliant (Standards set for ensuring secure transactions). What is PCI Compliance? Click here to read more.
Pay in Person or By Mail
Customers are always welcome to pay in person at the District office or send it by mail. Cash or check are the only forms of payment accepted at the District office. No telephone payments will be accepted. Credit card payments will soon be accepted in the office.